Wysıe

Merchant Dashboard

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Business Profile Knowledge Questions Preview & Test Customer Channels Analytics

Business Profile

Manage your business details and how Wysie presents your business to guests.

First-time setup is best completed on a desktop or laptop computer. Once Wysie is set up, you can make small updates from your mobile phone.

Open Wysie on your desktop or laptop to continue. If you already created an account, sign in with that account. Save any changes before leaving this page.

Analytics

Cumulative activity recorded by your Wysie website widget.

Widget Loads
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Questions Asked
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Engagement Rate
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Last Activity
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View Customer Questions (last 90 days)

Questions submitted during the last 90 days. Most recent first.

Manage Knowledge

Add the business information Wysie needs to answer guest questions. Your website is required; documents and manual knowledge are optional.

Add Knowledge

Wysie will use the website as the primary business information source.
Upload a business document such as a PDF or DOCX.
Manual knowledge remains unapproved until reviewed.

Knowledge Library

No knowledge sources have been added yet.

Manage Suggested Questions

Choose the questions customers see first when they open Wysie. Start with the suggested templates, then add, remove, reorder or deactivate questions for this business. You can have a maximum of 5 active questions.

Loading suggested questions...

Test Your Wysie

Preview Wysie as a customer before publishing it to a website. This preview uses the selected property's current presentation, approved knowledge and active suggested questions.

Pre-publication preview

Use this preview to confirm Wysie's visitor experience before installation. Changes made elsewhere in the dashboard are reflected when you open this section again.

  • Wysie presentation and welcome message
  • Active merchant suggested questions
  • Guest questions routed through the existing guest-chat backend
  • Approved and active property knowledge only

Widget placement

Choose where the Wysie Avatar Icon appears on the merchant website.

Wysie preview

Wysie is ready for a test chat

Hi, how can I help you today?

Loading your Wysie preview…

Publication readiness

Complete each item, test your Wysie preview, then publish to generate the website code and QR code.

  • Business ProfileNot checked
  • Wysie PresentationNot checked
  • Approved KnowledgeNot checked
  • Suggested QuestionsNot checked
  • Widget PlacementNot checked
  • Preview & TestNot loaded

Installation & Publishing

Need help with your website widget, QR code or WhatsApp?

Manage how customers access Wysie. Website and QR Code use the selected merchant configuration; WhatsApp can be connected for the selected merchant.

Checking publication status…

🔒 Secure by Design

Across Website, QR Code and WhatsApp, Wysie’s AI and processing remain securely on the Wysie platform. Private AI credentials are never exposed to customers.

Merchant widget code

Need help adding Wysie to your website? Ask your webmaster or website provider to complete the installation for you.

After publication, copy this code exactly into the merchant website header, footer or permitted custom-code area. Wysie does not require access to your website administration, passwords or database.

Customer QR Code

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Customers scan this QR code to ask Wysie directly.

WhatsApp

Not connected

Let customers chat with Wysie on WhatsApp.

Before connecting, you’ll need:

  • An authorised Facebook account
  • A Meta Business Portfolio for your business
  • A working business website
  • A number your business controls in the WhatsApp Business app

You stay in control of your WhatsApp Business account. Wysie only uses the permissions needed to receive and reply to customer messages.

Choose a six-digit PIN to register your new WhatsApp number. Keep it safe for future number changes.

What Meta will ask you to approve

Meta will ask you to approve permissions that allow Wysie to connect to your WhatsApp Business account.

Meta may describe these permissions broadly, for example allowing Wysie to “manage” your WhatsApp account and “access conversations”.

Wysie uses these permissions only to:

  • receive customer messages sent to your connected WhatsApp Business number;
  • send Wysie’s replies to those customers;
  • keep the conversation available for your business;
  • maintain the technical connection between Wysie and WhatsApp.

You remain in control of your WhatsApp Business account.

Meta may also show an Add payment method option. You can disregard this during Wysie setup.

Meta may review your business after connection as part of its normal WhatsApp Business compliance process.

Ask Wysie

Ask about setting up the website widget, customer QR code or WhatsApp.

Business Details

Your Wysie setup

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Complete the remaining steps before publishing.

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Wysie PresentationChecking…›
KnowledgeChecking…›
Suggested QuestionsChecking…›
Preview & TestChecking…›
Website & PublishChecking…›

Wysie Presentation

Wysie
Wysie Wysie is your AI assistant. Manage your business logo, accent colour and welcome message below.
Business logo
Upload your logo / icon, appears with your business name inside Wysie's chatbox .

Accent color
Used for the Wysie modal header and avatar background.
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Wysie Preview

This is how Wysie may appear to your guests.

Wysie preview
Your business
Questions about Your business? Ask me anything — tap here!
Wysie

Account Settings

Manage settings for this business.

Wysie Status

When Wysie is deactivated, it will no longer be visible or usable on the merchant website. Website placement and widget settings are retained for reactivation.

Active

Passkey recovery

Register a new passkey on this device while signed in. Existing passkeys will not be removed.